Introduction

I am committed to protecting and respecting your privacy and I work very hard to keep your personal data safe and secure. I follow strict procedures on how personal information is stored and used. This Privacy Policy sets out the basis on which I will process and use any personal information obtained from my website visitors and clients. Please read this Privacy Policy carefully to understand my practice regarding your personal information and how I will treat it. ‘Website’ refers to www.therapybyjo.co.uk

Identity and Contact Details

I have a legal duty to protect personal information that I collect under the Data Protection Act 2018, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (“GDPR”).

For the purposes of the DPA and GDPR, I am the ‘data controller’. Questions, concerns, comments, requests or complaints regarding this Privacy Policy, my website and/or my use of your personal information should be addressed to [email protected] or by contacting me on 07934 109 246.

What data do I collect?

• Contact information e.g. name, email address, phone number
• Risk assessment and other medical history and ongoing information which I will use in order to provide my services to you

How do I collect your data?

I collect data and process data when you:

• Make an enquiry about my services
• Voluntarily complete a customer survey or provide feedback on any of my message boards or via email
• Use or view my website via your browser’s cookies

I may also receive your data indirectly from kingsmoorclinic.co.uk

How will I use your data?

I collect your data so that I can:

• Respond to enquires from you, correspond with you and record any communications
• Some of the data provided (ie medical information) will allow me to provide the best service for you

How do I store your data?

All data collected is password protected and any written information is securely stored in a locked filing cabinet.

I will keep your personal data for 7 years and once this time period has expired, I will delete your data by destroying files and shredding paper documents.

What are your data protection rights?

I would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data

The right to rectification – You have the right to request that I correct /update any information you believe is inaccurate. You also have the right to request me to complete the information you believe is incomplete

The right to erasure – You have the right to request that I erase your personal data, under certain conditions

The right to restrict processing – You have the right to request that I restrict the processing of your personal data, under certain conditions

The right to object to processing – You have the right to object to me processing your personal data, under certain conditions

The right to data portability – You have the right to request that I transfer the data that I have collected to another organisation, or directly to you, under certain conditions

If you make a request, I will respond to you within 30 days. If you would like to exercise any of these rights, please contact me (see details below)

How do I use cookies?

My Website uses “cookies” and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory, if you agree, when you visit my Website.

I use technical information gathered in this way for site management and security purposes and for:

a. Improving my Website and ensuring that content is presented effectively

b. Managing our Website and ensuring that it is safe and secure

c. Administering my Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (automatically collected technical information about visits to my Website is used for these purposes).

You can find out what cookies we use and how to switch them off by clicking here.

Changes to my privacy policy

I keep my privacy policy under regular review and place any updates on this web page. This privacy policy was updated on 24th October 2023.

How to contact me

If you have any questions about my privacy policy, the data I hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact me.

Email: [email protected]

T: 07934 109 246

Should you wish to report a complaint or if you feel that I have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: https://ico.org.uk/

T: 0303 123 1113